Chief Procurement Officer
Group · Multi-entity
Top painI am asked what proportion of our spend followed policy, and I can give an opinion rather than a number.
What changesEvery request stores the rule that routed it, so policy adherence becomes a number you report.
Head of Procurement Excellence
Process · Group-wide
Top painI have written the policy three times. It is still applied differently at every plant, and I find that out at audit.
What changesPolicy is executed rather than circulated, and entity differences are configured once.
Plant buyer
Operational · Site
Top painMost of my week goes on working out what people actually asked for, then chasing the half of it they did not send.
What changesRequests arrive classified, complete and routed. The chasing happens before a buyer sees them.
Finance approver
Control · Entity
Top painI approve things whose justification sits in an email thread I was never on, and I approve them late because nobody told me they were waiting.
What changesThe request, the rule and the justification arrive together, with a reminder before it is late.
Internal audit and compliance
Assurance · Group
Top painI can prove what was bought. I cannot prove why it was allowed to be bought that way, and that is the question being asked.
What changesRequest, extracted data, rule, approvals and transaction stay linked as one record.